Support

Smartphone Audio Tours and Gallery SmartCards – accessing the audio files with your device.

Apple, Android, Blackberry and Windows
The simplest way to access the audio is to scan the individual codes with a QR code reader smartphone app. If you do not have a reader we recommend i-Nigma (free). Please note that you will need to be connected to the internet to access the audio files. If you are using a mobile network, roaming charges may apply.

Apple
Using a QR code Reader – Apple
1. Scan the QR code with your QR code reader
2. Click Go online

Troubleshooting
There are nunerous free QR code readers available via the App Store. we recommend i-Nigma (free).

Android
Using a QR code Reader Android
1. Scan the QR code with your QR code reader
2. Click Go online
3. Select Google Play music/Music

Troubleshooting
There are nunerous free QR code readers available via Google Play. We recommend i-Nigma (free).

 

Downloading the tour as a Podcast
Alternatively you may wish to subscribe and download the tour as a podcast. If you subscribe and download the tour to your device you will no longer need access to a mobile network or WIFI to listen to the tour. Please note that to download the files you will need to be connected to an internet connection. If you are using a mobile network, roaming charges may apply.

Apple
Downloading the tour as a podcast – Apple
1. Scan the QR code with your QR code reader
2. You will be asked if you want to subscribe to the podcast. Click Subscribe
3. Click Add Older Episodes
4. Each track has its own download button  download-apple . To copy to your device, click the download button of each track.

Troubleshooting
If your device does not have the free Apple Podcasts app installed, you will be prompted to install it. There are also numerous free third party alternatives available.

Android
Downloading the tour as a podcast – Android
1. Scan the QR code
2. Click the Go Online button
3. Select your podcasting app from the list (not the internet option) If you do not have a podcast app installed please refer to the troubleshooting guide below.
4. Click Subscribe and click the Add button
5. Click Add Older Episodes
6. The whole tour or individual tracks can be download via the Download arrow-android button.

Troubleshooting
If when you scan the QR code your screen displays the message – Google Reader has been discontinued, or you are taken to the tellME Tours web page, your device requires a podcast and RSS app. There are many available – we use Podcast Addict (free).

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